IBM Blog – 6.24.19
Year after year, businesses are tasked with solving an age-old problem: how do we enhance the customer experience? Companies lose billions of dollars each year due to poor customer service – in fact, 53% of U.S. adults are likely to abandon their online purchase if they cannot find quick answers to their questions. And yet, businesses continue to offer disconnected and inconsistent ways for their customers to get help.
Read more: IBM Watson Assistant gets smarter and faster, making customer service a breeze