Amazon Blog – 12.21.23
We work hard to make it easy for customers to find and discover products by providing a powerful search experience alongside helpful information because we want them to love their purchases. They usually do, but just like any retailer, sometimes customers want to return something that they purchased from us. And when that happens, our mission at Amazon is to give it a second life. Here is an inside look at what happens after a customer drops off their item for a return, and how Amazon works to maximize reuse and minimize waste.