First Orion Blog – 2.2.22
For mobile providers, one of the main concerns is caring for customers, keeping them both satisfied and loyal. But how do you know how happy they are? You can’t just show up, yell “Surprise!” and expect them to welcome you with open arms and a well-built rapport (we haven’t tried but trust us). There’s a lot that goes into mobile customer satisfaction.
Source: Can You Hear Me Now? – What Customers Want from Mobile Providers