Plume Blog – 2.3.20 (1.30.20)
Quality of Service (QoS) measures have been used for many years to evaluate the performance of connections to devices in the home. However, due to the growing diversity in IoT devices, QoS ends up answering the wrong question. Service Providers now need to be less concerned with the raw performance of the broadband connection, and more concerned with the happiness of their customers. After all, it is customer satisfaction that drives new subscriptions, deepens penetration, and prevents churn.
Source: Yesterday’s metrics fall short for today’s smart homes