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Why Today’s Customer Experience Requires Technology, Human Touch

Epson Blog – 7.12.22

When I picture a restaurateur, three qualities immediately come to mind:

1. Entrepreneurial.

2. Determined.

3. Resourceful.

Those qualities were on full display during the pandemic as restaurants were forced to adapt rapidly to meet the new needs of their customers. From my perspective, there is no greater silver lining from COVID-19 for the industry than this: Operators fast-tracked the adoption of technology by nearly four years to better meet guest needs and streamline operations.

Source: Why Today’s Customer Experience Requires Technology, Human Touch

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